CAPM (Certified Associate in Project Management) Practice Exam

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What drives the incurrence of costs of non-conformance?

  1. Expansion into new markets

  2. After project completion due to operational fixes

  3. Initial setup of project teams

  4. Yearly audits

The correct answer is: After project completion due to operational fixes

Costs of non-conformance are incurred after project completion due to operational fixes. This happens when errors or defects are identified in the project deliverables or process after the project has been completed. These costs arise from having to go back and make corrections or address the non-conformance, which can be more expensive than getting it right the first time. Expansion into new markets, initial setup of project teams, and yearly audits are not direct drivers of costs of non-conformance since they do not necessarily result from errors or defects in project deliverables.

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