CAPM (Certified Associate in Project Management) Practice Exam

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What is the first step in the Plan Quality Management process?

  1. Benchmarking

  2. Identifying quality requirements and/or standards

  3. Executing quality audits

  4. Assigning team roles

The correct answer is: Identifying quality requirements and/or standards

The first step in the Plan Quality Management process is to identify quality requirements and/or standards. This is because in order to effectively manage quality, it is important to first understand the specific expectations and standards for the project. Benchmarking (option A) is the process of comparing against industry best practices and is typically done after identifying requirements and standards. Executing quality audits (option C) and assigning team roles (option D) are also important steps in managing quality, but they come after identifying requirements and standards.

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