CAPM (Certified Associate in Project Management) Practice Exam

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Which interpersonal skill is important for managing stakeholder engagement?

  1. Facilitation

  2. Conflict management

  3. Negotiating

  4. Speaking

The correct answer is: Conflict management

Conflict management is the correct answer because it is an important interpersonal skill for managing stakeholder engagement. Stakeholder engagement involves dealing with various individuals and groups who may have conflicting interests, goals, or priorities. Conflict management skills help project managers address disagreements, mediate disputes, and facilitate effective communication to reach mutually beneficial solutions. Facilitation, negotiating, and speaking are also important skills but conflict management specifically focuses on resolving conflicts and ensuring positive stakeholder relationships.

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