CAPM (Certified Associate in Project Management) Practice Exam

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Which is NOT listed as a tool or technique of Plan Quality Management?

Statistical sampling
Employee surveys
Cost of quality
Design of experiments

The correct answer is: Employee surveys

Employee surveys are not listed as a tool or technique of Plan Quality Management because they are typically used in Resource Management or Communications Management. Plan Quality Management focuses on establishing quality requirements and standards for the project and ensuring that the project will meet those requirements. Statistical sampling, cost of quality, and design of experiments are all tools and techniques that can be used to help plan and manage the quality of a project.