CAPM (Certified Associate in Project Management) Practice Exam

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Which technique for resolving conflict involves retreating from potential conflict situations?

Withdraw/Avoid
Smooth/Accommodate
Force/Direct
Collaborate/Problem Solving

The correct answer is: Withdraw/Avoid

The correct answer is A. Withdraw/Avoid. This technique for resolving conflict involves retreating from potential conflict situations. It is typically used when the issue at hand is not important enough to warrant confrontation, or when the individual feels that they are not in a position to address the conflict effectively. In this case, avoiding the conflict altogether may be the best course of action. Options B, C, and D represent different conflict resolution techniques: B. Smooth/Accommodate focuses on minimizing the conflict by giving in to the other party's concerns. This technique is used when maintaining harmony within the team is more important than addressing the conflict directly. C. Force/Direct involves pursuing one's own concerns at the expense of others. This technique is assertive and can be effective in situations where quick, decisive action is necessary. D. Collaborate/Problem Solving aims to find a win-win solution where both parties' concerns are addressed. This technique is used when a high level of cooperation is needed for the project's success.