CAPM (Certified Associate in Project Management) Practice Exam

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Which tool or technique is NOT used in the control quality process?

7 basic quality tools
Statistical sampling
Benchmarking
Inspection

The correct answer is: Benchmarking

The control quality process is used to ensure that project deliverables are in line with the quality requirements set for the project. Benchmarking is a tool used in the planning phase to set quality targets by comparing processes or products against industry best practices. However, it is not used in the control quality process which focuses on measuring and analyzing the actual quality of the deliverables. The other options, such as the 7 basic quality tools, statistical sampling, and inspection, are all commonly used in the control quality process to identify and address quality issues. Therefore, C (benchmarking) is the only option that is not used in the control quality process.